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Christmas 2018
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GWR5764PT



Joined: 11 Sep 2006
Posts: 811
Location: Kidderminster Station

PostPosted: Sat Aug 25, 2018 8:18 pm    Post subject: Christmas 2018 Reply with quote

I know it is only 25th August but I noticed there is no Christmas 2018 thread. I mention it because the SVR Festive leaflet is on the website https://www.svr.co.uk/pdf/Brochures/SVR%20Christmas%202018%20v2.pdf

The Santa Sleigh Express compartments were sold out within a matter of days.
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Tim Easton, an SVR volunteer previously Kidderminster Town Station, now 3 years now on train buffet steward.
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Redleader 1



Joined: 10 Dec 2010
Posts: 72

PostPosted: Tue Sep 11, 2018 7:56 pm    Post subject: Christmas 2018 Reply with quote

Has anyone else picked up on the disgraceful fares being charge for the Santa specials for 2018.


There is no discount for children at all this year (think there has always been a discount for children) and even infants under 1 years old must pay £7.50 and they don't even take up a seat ( oh they get a present whoopee.....as if they realise what is going on)………….How can the SVR justify charging an infant this amount of money...…………..it just seems pure greed in order to pay wages for the multitude of paid staff on the railway...……..


Some people will always pay as children will always want to ride on Santas but infants ??????? as usual the fares increase each weekend getting higher as you near Christmas


we all know passenger numbers are down this year but coming on top of abolishing senior citizens discount this year which must have reduced the numbers travelling outside school holidays what happens if Christmas fares deter people from travelling...…………..just a thought


anyone else prepared to comment or do we just shrug it off
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GWR5764PT



Joined: 11 Sep 2006
Posts: 811
Location: Kidderminster Station

PostPosted: Tue Sep 11, 2018 8:43 pm    Post subject: Reply with quote

£20 for 22nd and 23rd is OK I don't think there has ever been a child discount, though the booking fee is excessive.
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KJEvans



Joined: 08 Feb 2010
Posts: 1269
Location: Kidderminster or Edinburgh

PostPosted: Tue Sep 11, 2018 8:43 pm    Post subject: Re: Christmas 2018 Reply with quote

Redleader 1 wrote:
Has anyone else picked up on the disgraceful fares being charge for the Santa specials for 2018.


There is no discount for children at all this year (think there has always been a discount for children) and even infants under 1 years old must pay £7.50 and they don't even take up a seat ( oh they get a present whoopee.....as if they realise what is going on)………….How can the SVR justify charging an infant this amount of money...…………..it just seems pure greed in order to pay wages for the multitude of paid staff on the railway...……..


Some people will always pay as children will always want to ride on Santas but infants ??????? as usual the fares increase each weekend getting higher as you near Christmas


we all know passenger numbers are down this year but coming on top of abolishing senior citizens discount this year which must have reduced the numbers travelling outside school holidays what happens if Christmas fares deter people from travelling...…………..just a thought


anyone else prepared to comment or do we just shrug it off


I disagree on the highlighted point, often the parents bring a carrycot for the little one and thus can take up a fair bit of space, sometimes more than 3-5 year olds. Previously the passengers numbers haven't counted babies as they don't pay. But they still take up space and if you have quite a lot over the course of a train, you lose a surprising number of seats.

I don't agree with charging under 1's, just a option to register that there will be under 1's with that group would help gauge a better idea of true passenger numbers.
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madderlake



Joined: 22 Jul 2007
Posts: 308
Location: Bridgnorth

PostPosted: Tue Sep 11, 2018 9:53 pm    Post subject: Reply with quote

It sounds to me as though there have been complaints. The wording is typically cack handed.

At https://www.svr.co.uk/SEItem.aspx?a=55

It says both this:

"{blah blah}. *Fare-paying babies under 12 months will receive a present, but MUST NOT take up a seat."

and this:

"Conditions of Use
1 {blardy blah}. Babies under 12 months without tickets must not take up a seat on the train."

So there is to be no seat for any baby, fare paying or not (carry-cot or not)?

It would make more sense to me to say no ticket no seat, baby rate for a seat, child rate for seat and present. But that would also be wrong for someone.
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cherry_p



Joined: 17 Sep 2003
Posts: 1971
Location: Solihull

PostPosted: Wed Sep 12, 2018 9:52 am    Post subject: Reply with quote

The rules are no different from previous years. We have never given discounts for children at Christmas -- nor do the vast majority of railways; we do a detailed survey of what other railways offer, and charge, so we know this is the case.

As far as babies under 1 is concerned, we give them a present which has a retail value of what they pay, so effectively they don't pay for the journey. We only have a certain number of seats, so to avoid over-crowding, they mustn't occupy one.

One new feature is that the maximum number of people booked on each train is 30 less in the afternoon than in the morning, so people returning later on should be able to get a seat. This is impossible to predict with any accuracy, as people can return on any train; many stay at Arley for quite some time, and also a fair number break their journey at Bewdley.

I have reservations about booking fees in some cases, but we are charged per transaction by the company issuing the tickets [this is a different system this year for Santa].

We have a spread of fares across the 4 weekends, with the first one being £5 cheaper in the hope that we will actually sell out the first weekend. If all fares were the same, everyone would go for the last weekend, so we need to sell earlier weekends before they happen [obviously].

Sales so far are quite good, with most people going for the later weekends. If you think £20 is expensive, don't forget that the Great Central charge £25 for their Santa DeLuxe for the last weekend, and this always appears to sell out before their cheaper offerings!
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cherry_p



Joined: 17 Sep 2003
Posts: 1971
Location: Solihull

PostPosted: Wed Nov 14, 2018 12:50 pm    Post subject: Reply with quote

Santa Special sales going well. 80% of tickets now sold - quite a bit better than at this stage last year, so if you intend to go and take the kids [or grandkids!], and haven't booked your tickets yet, you'd better do so soon!

23rd now sold out, but still some available on other days.

At current rate of sales, there's a good chance that we'll have sold out completely by the time of the first ones on 1st Dec.
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cherry_p



Joined: 17 Sep 2003
Posts: 1971
Location: Solihull

PostPosted: Thu Nov 15, 2018 5:35 pm    Post subject: Reply with quote

cherry_p wrote:
Santa Special sales going well. 80% of tickets now sold - quite a bit better than at this stage last year, so if you intend to go and take the kids [or grandkids!], and haven't booked your tickets yet, you'd better do so soon!

23rd now sold out, but still some available on other days.

At current rate of sales, there's a good chance that we'll have sold out completely by the time of the first ones on 1st Dec.
I've now added this on the website on the Santa Specials page:
The chart below shows which trains still have tickets available for sale. As of today, Thursday 15th November, 80% of tickets have been sold; Sunday 23rd December is fully booked, as are several trains on all other days; so if you still haven't booked your tickets, please do so soon before they've all gone. At the present rate of sales, they may all have gone by the time of the first train on December 1st!

I'll keep this up-to-date as it changes over the next few weeks!

I've mentioned this to those that look after the Twitter/Facebook feeds, and had a reply to say "We have some ramped up advertising next week, locally and on social media, so hopefully we will fill up."
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GWR5764PT



Joined: 11 Sep 2006
Posts: 811
Location: Kidderminster Station

PostPosted: Thu Nov 15, 2018 7:57 pm    Post subject: Reply with quote

That's great news for SVRs coffers.
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terry-moore



Joined: 22 Oct 2004
Posts: 271
Location: HEYWOOD, LANCS

PostPosted: Tue Nov 20, 2018 12:42 pm    Post subject: Reply with quote

[img]/Users/terry/Desktop/Screenshot 2018-11-20 at 12.40.42.png[/img]
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jackson_p



Joined: 02 Jul 2003
Posts: 784

PostPosted: Thu Nov 22, 2018 9:27 pm    Post subject: Reply with quote

Extract from the SVR web site [as viewed 22 November 2018].
https://www.svr.co.uk/SEItem.aspx?a=139

BLACK FRIDAY DEAL!
FOR JUST 24 HOURS, TICKETS FOR OUR SANTA STEAM SPECIALS ON DECEMBER 1ST & 2ND ARE JUST £10 PER PERSON.
TICKETS WILL GO LIVE FROM MIDNIGHT ON NOVEMBER 22ND UNTIL MIDNIGHT ON NOVEMBER 23RD.



This forum post is a snapshot extract from the main SVR web site and is not necessarily updated to reflect change. Always refer back to and check the main web site to confirm details are still correct.
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terry-moore



Joined: 22 Oct 2004
Posts: 271
Location: HEYWOOD, LANCS

PostPosted: Fri Nov 23, 2018 12:14 am    Post subject: Reply with quote

So the people who have booked early for the first weekend of the Santa’s will pay an extra £5 per person more than the ones who take advantage of the ‘black friday’ offer.. Whilst it may be financially beneficial for the railway, I can see that there will be a few disgruntled passengers around. It may have repercussions in future years when people might refrain from booking early in the hope that prices will come down . Duel pricing is a very dangerous game as well as being grossly unfair. I am all for a commercialism but American style Black Friday commercialism is a step too far.
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Graham



Joined: 21 May 2011
Posts: 1110
Location: The banks of the River Severn as it meanders through the sun dappled leafy glades of Worcestershire

PostPosted: Fri Nov 23, 2018 8:13 am    Post subject: Reply with quote

Isn't it normal in business to have closing down sales and last minute offers that risk disgruntling earlier customers?
With only a week to go, there's still at least 800 unsold tickets for December 1st and at least 2200 in total. Jumping on the Black Friday bandwagon to try and shift them in one day sounds like a good plan.
It will be interesting to see how this picture has changed by tomorrow morning.


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oliver



Joined: 26 Mar 2007
Posts: 904
Location: Bridgnorth

PostPosted: Fri Nov 23, 2018 11:16 am    Post subject: Reply with quote

Quote:
Whilst it may be financially beneficial for the railway, I can see that there will be a few disgruntled passengers around. It may have repercussions in future years when people might refrain from booking early in the hope that prices will come down . Duel pricing is a very dangerous game as well as being grossly unfair. I am all for a commercialism but American style Black Friday commercialism is a step too far.


I can see both sides of the argument here, and it ultimately comes back to demand v supply. There is still quite a lot of supply but perhaps not that much demand (or time to sell) for the 1st weekends trains. I must admit though, I did feel awkward when I first saw this offer and there are a few comments on facebook from people who have already bought tickets for these trains.
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cherry_p



Joined: 17 Sep 2003
Posts: 1971
Location: Solihull

PostPosted: Fri Nov 23, 2018 1:39 pm    Post subject: Reply with quote

oliver wrote:
Quote:
Whilst it may be financially beneficial for the railway, I can see that there will be a few disgruntled passengers around. It may have repercussions in future years when people might refrain from booking early in the hope that prices will come down . Duel pricing is a very dangerous game as well as being grossly unfair. I am all for a commercialism but American style Black Friday commercialism is a step too far.


I can see both sides of the argument here, and it ultimately comes back to demand v supply. There is still quite a lot of supply but perhaps not that much demand (or time to sell) for the 1st weekends trains. I must admit though, I did feel awkward when I first saw this offer and there are a few comments on facebook from people who have already bought tickets for these trains.
So what were we supposed to do -- be left with loads of empty seats? At least those that booked earlier had the pick of all the trains -- the most popular ones were already fully booked.

without this deal, we wouldn't have sold out the first weekend. At the rate sales are going today, we won't have that many left!
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